RETURNS & REFUNDS POLICY

At Sneakerlog AU, we want customers to understand exactly what they are purchasing before placing an order. Please carefully review the product title, description, images, specifications, quantities, product contents and price before completing your purchase.

This policy applies in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.

1. CHANGE OF MIND

At Sneakerlog AU, all sales are final. Due to the nature of products that are sold within Sneakerlog AU, returns or exchanges will not be provided unless under special circumstances. Each case is unique and will be handled on an individual basis.

Sneakerlog AU does not offer refunds, returns, exchanges or store credit for change-of-mind purchases, except where we agree otherwise at our discretion. Change of mind includes, but is not limited to, situations where a customer:

• Changes their mind after purchasing.
• No longer wants or needs the product.
• Purchases the wrong product.
• Misunderstands product information that was accurately and clearly disclosed in the product listing.
• Is dissatisfied with the perceived value of the product.
  

2. PRODUCT INFORMATION

Customers are responsible for reviewing the information provided on the product page before completing their purchase.

Sneakerlog AU makes reasonable efforts to ensure that product titles, descriptions, images, quantities and other product information are accurate.

Where the product supplied materially differs from its description, is faulty, or otherwise fails to meet an applicable consumer guarantee under the Australian Consumer Law, the customer's statutory rights will apply.

3. TRADING CARD PRODUCTS

For trading card products, including Pokémon TCG, One Piece TCG and other sealed TCG products, customers should carefully review the product description and stated contents before purchasing.

Different products—including Booster Packs, Booster Bundles, Booster Boxes, Elite Trainer Boxes, Collections Boxes and other configurations—may contain substantially different quantities and contents.

The quantity and contents stated in the product listing form part of the product description. Customers should ensure that the product is suitable for their intended purpose before purchasing.

Opened or unsealed TCG products will not be accepted for a change-of-mind return or exchange.

This does not limit a customer's rights under the Australian Consumer Law where the product fails to comply with an applicable consumer guarantee.

4. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us at info@sneakerlogau.com within 2 hours of placing it. Submitting a cancellation request does not guarantee that an order can be cancelled.

Once an order has been packed, dispatched or otherwise fulfilled, we generally cannot accept a change-of-mind cancellation.

Where Sneakerlog AU agrees to a cancellation that we are not legally required to provide, reasonable costs already incurred in processing or fulfilling the order may be deducted from the refund where permitted by law. Any applicable cancellation or administration charge will be communicated to the customer before the discretionary cancellation is finalised.

5. PRE-ORDERS

A pre-order is a commitment to purchase stock that Sneakerlog AU may specifically order, reserve or allocate based on customer orders. Please carefully consider your purchase before placing a pre-order.

Change-of-mind cancellation requests for pre-orders are not automatically accepted and will be considered on a case-by-case basis.

Where Sneakerlog AU agrees to a pre-order cancellation that we are not otherwise required to provide under Australian Consumer Law, reasonable costs actually or reasonably incurred by Sneakerlog AU as a result of the cancellation may be deducted from the refund, where permitted by law. Any applicable amount will be communicated to the customer before the discretionary cancellation is finalised.

Nothing in this section limits any rights a customer may have under the Australian Consumer Law.

6. FAULTY, DAMAGED OR INCORRECT PRODUCTS

If you believe you have received a faulty, damaged, incorrect or materially misdescribed product, please contact us at info@sneakerlogau.com within 72 hours of delivery and provide:

• Your order number.
• Photos of the product and packaging.
• A description of the issue.

Products sold by Sneakerlog AU come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances and whether the failure is major or minor, remedies available under the ACL may include a repair, replacement or refund.

7. RETURN CONDITION

Where Sneakerlog AU voluntarily accepts a change-of-mind return, the product must generally be returned unused, unworn, unopened and in its original saleable condition, including its original packaging, tags, seals and accessories.

For sneakers, products must not have been worn or used.

For Pokémon, One Piece and other TCG products, the original factory seal must remain intact for a voluntary change-of-mind return.

These conditions apply to voluntary/change-of-mind returns only. They do not override a customer's rights under the Australian Consumer Law.

8. RETURN SHIPPING

For a voluntary return that Sneakerlog AU agrees to accept despite not being legally required to do so, the customer may be responsible for return shipping costs.

9. CONTACTING US

For return, refund, cancellation or product-related enquiries, please contact:

Sneakerlog AU
Email: info@sneakerlogau.com
Instagram: sneakerlog_au

Please include your order number and details of your request so that we can assess your enquiry as efficiently as possible.

Each request will be considered according to the circumstances of the transaction, this policy and the customer's applicable rights under Australian Consumer Law.